All ISHQ by MUK Customers Who buy/purchase ISHQ by MUK Products Are Subject To The Policy Contained In The Provisions Therein;
a) As Each article Is A Unique Couture Creation Tailor-Made For Our Clients We Have A No Refund Policy. Article Once Purchased May Not Be Returned Or Exchanged.
b) An Advance Payment Of 50% Of the Total Sale Value Must Be Paid When Placing an Order with Our fashion Consultant, Without This You’re Order Will Not Be Forwarded to Production.
c) An Order Placed, This Provision Excludes Fast Track Orders, Must Be Cancelled Within 48 Hours To Avail A Refund. If This Is Not Done And Production Has Started Working On Your Piece ISHQ by MUK Withholds The Right To Retain 25% Of The Total Amount Against That Order. This Total Amount Refers To The Total Sale Value Of The Item Purchased.
d) Once Your Order Has Been Forwarded To Production And Framework Has Begun, Order Cancellation Will Result In The Retention Of The Complete Advance Amount Paid. This Total Advance Amount Refers To The Sum Paid When Booking An Order With One Of Our Consultants.
e) Any Design Alteration Requests Must Be Made Within A Week Of Placing The Order. No Requests Will Be Entertained After This One-Week Period.